Safety

We all know that the wearing of masks is an essential element in helping to prevent the spread of COVID-19. As with many safety precautions, however, the specifics of what is required continues to evolve relative to masks, and employers need to keep up with the evolving legal requirements as well as public health and other guidance. 

When the pandemic first hit hard in the United States—a lifetime ago, early March—we focused on travel from China, then South Korea, then Italy and so on. Our focus was on the quarantine of employees who had engaged in international travel.

Customer Loyalty

Loyalty. It's an important word in business. There’s a lot of talk about increasing customer loyalty. Businesses know that keeping a customer is much more important and less expensive than gaining them. Reducing customer churn is vital for growth in a competitive world. 

This year something that had once been an academic exercise became a reality. Myself and a few other managers in our building were asked to come to a conference room and we did not know why. A very senior manager in another department gave us a “heads up” that one of her employees, a medical trainee, was being stalked and threatened. This behavior was also exhibited towards another one of her employees.

As a result of the “great awakening” last year of the persistence and pervasiveness of sexual harassment, we all know that more must be done to tackle this scourge.  Companies are looking to enhance their preventive efforts, and, of course, that must start at the top.

“Don’t hand me no lines, and keep your hands to yourself.” Way back in 1986 (that was 31 years ago, can you believe it?), the Georgia Satellites summed it up pretty well. But apparently not everyone was listening.