I recently got to experience virtual onboarding due to the Coronavirus pandemic and wanted to share my experience as well as best practices since many companies are onboarding virtually right now.
I always look forward to the weekends because those are times for me to catch up with friends and family. During most weekends, there is often a planned or unplanned phone conversation that occurs, which could last for a couple of hours. Sometimes, those conversations touch on HR-related subjects, especially if we discuss work.
Picture this: Your newest employee has just wrapped up Day 1 on the job. He returns home to his family, who asks him, “Well, how was it?”.
Considering your current onboarding processes, how might this new employee respond? Was he impressed and excited? Or, did he feel confused or bored the entire day?
Onboarding is an integral but often overlooked process part of the candidate experience. Programs are frequently cursory, without any meaningful follow up to determine effectiveness. This situation leaves new hires wanting more, but forced to settle for less.
I recently started with a new company and when I paused to think about what I learned and what helped me be successful in the first month, here’s what I found:
We would imagine most modern businesses are familiar with the concept of customer experience and customer journey mapping. Whether you’ve actually found the time, headspace and inclination to get your flow-chart on is another story!
Over my last twenty years in HR, I have seen every variation of a typical onboarding program. Many companies don’t have a formal strategy, others have made substantial steps towards onboarding a new leader. But there’s one element that all the onboarding programs I’ve seen have in common – and it’s that traditional onboarding programs alone are putting your company at risk.
On August 15, @shrmnextchat chatted with HR and Talent Acquisiiton Manager Claire Petrie @_strclaire about HR Ghost Stories.
If you missed this excellent chat about this new hiring phenomenon that’s spooking employers everywhere, you can read all the tweets here:
Ghosting can occur in many parts of the candidate/employee lifecycle. Three points in time specifically stand out to me - the applicant, the candidate, and the new hire – where HR partners, recruiters and hiring managers can make some changes to minimize their chances of being ghosted. What is common between all three of these? The importance of timely communication!
On February 15, @shrmnextchat chatted with Kristen Harcourt,
The HR profession is known for its catchphrases, and the expression “war for talent” is a phrase that is certain to produce a lively debate.
Whether you think the war is over or is only getting more intense, one thing is clear: It’s critical that talent managers are informed about the latest trends to remain competitive.
You‘re excited about a new employee you hired who came highly recommended. They start, you introduce them to co-workers, clients, upper management, board members.
I only have one tip really: Start out well. For the first year, be on time, be diligent, arrive early, leave late, take shorter breaks than others, study, be nice to everyone, volunteer for the grunt work, and have fewer excuses. The adage is truer than it is false – a first impression is a lasting impression. Impress everyone that they made a good choice hiring you!
I’ve been using this tag line of “small business who think big” for just under a year now. I took some time last year to really understand my target audience and focus my work and thought that best defines the clients I want to work with. It seems to be resonating because when potential clients reach out, they often mention how they really like that line and thought it fit them well.
And then they ask me what it means.