Loyalty. It's an important word in business. There’s a lot of talk about increasing customer loyalty. Businesses know that keeping a customer is much more important and less expensive than gaining them. Reducing customer churn is vital for growth in a competitive world.
On May 8, @shrmnextchat chatted with #SHRM19 speaker and Vice President of HR for LaRosa's Pizzeria, Inc. Steve Brown, @sbrownehr about HR Rising !! - From Ownership to Leadership.
If you missed this excellent chat which was a preview of his session at #SHRM19, you can read all the tweets here or below:
There’s no question that the human resources profession has seen dramatic shifts in the past 10 years. We’ve experienced transformation on many technology fronts in the workplace, which has provided HR the opportunity and ability to shape, define and implement the people practices that will drive a business’s success in the new world of work.
Mention performance review season and the entire organization groans. HR tends to spend an entire month pestering managers to finish forms, have meetings and get documents signed. Sometimes managers don’t see the value in performance reviews, and that is because they are left out of the performance management cycle the rest of the year.
On December 31st, 2018 an interesting article appeared in the New York Times. It was titled “Wielding Rocks and Knives, Arizonans Attack Self-Driving Cars“. It wasn’t a lazy review of some crazy future book. The fourth industrial revolution is here and our tools seem to be testing us. And some of us are running out of patience. The world is reacting to change. Like in Arizona, people were pelting stones at driverless cars! Including one man who jumped in front of one driverless car and waved a gun at it saying, ‘he despises it’!
Change is never easy—especially when it involves transitioning a manager to a new leadership position. Whether employees are moving laterally or vertically at their current or a new organization, having a thoughtful transition plan is key to a successful assimilation to the new team.
Q: Our department of five used to be managed by a micromanager who thankfully is no longer here. Now we’re in the process of hiring a new manager and I’m on the selection committee. Which questions do you recommend asking so we make sure we don’t end up with –heaven forbid- another micromanager?
Something has been truly puzzling to me lately. In the swirl of events, there seems to be a larger and larger focus on upheaval and dismay versus anything positive. I am not naive and ache for the constant wave of tragedy that fills every form of media. Honestly I do take time to step away and reflect just to break the pattern.
As written before on the SHRM blog, here and here, I believe trust is a critical component of successful teams and organizations. Matt Paknis has written a great new book, “Successful Leaders Aren’t Bullies” and I wanted to get his perspective on the importance of trust – in organizations, on teams, and in life.
We’ve all been there. Someone on our team or in our organization is behaving in a manner that would not exactly motivate us to want to help…may cause us to want to react defensively or simply ask “why should I help them when they are being so difficult?”
Year one of anything is new and exciting. Whether it’s freshman year of college, a new relationship or marriage, or the first year of a job at any stage of someone’s career. Then year two hits, and what was once new starts getting repetitive. Things start to get stale and aren’t as exciting. This is known as a sophomore slump.
Today, everyone is fascinated with talking about the “future of work.” But who is the future of work? That’s right–students. The kids (we’re old enough to call them kids, right?) that are coming up behind us are going to truly BE the future of the workplace.
In today’s episode of We’re Only Human, Ben takes the opportunity to sit down with a long-time friend, Matt Stollak, to talk about these ideas. Matt teaches HR courses at St. Norbert College, and he takes a very different approach to the classroom than most professors.