How can managers become measurably more effective? To answer this question, I studied crucial moments. I wondered in moments when the stakes are high, and the pressure is on, do managers remain calm, candid, direct, and willing to listen? Or do their direct reports describe them as angry, closed-minded, rejecting, even devious? And, how does either style affect results and relationships?
I got to see Marcus Buckingham speak at the HR Technology Conference in Vegas a couple of weeks ago. I think it’s the 2,319th time I’ve seen him speak. I’m not sure if I’ve seen Marcus or Josh Bersin speak more, it’s probably almost a tie. Basically, if you go to HR conferences, you get to see those two dudes speak, a lot!
The art of establishing Employee Engagement has been a Slow Train Coming.....
We've adopted buzzwords and put others to bed. We've seen technology impact frequency and pats on the back are now covered with a strategic glove. Things don't change with rapid pace but the more we investigate the more we tend to find one common denominator to organizational excellence:
COMMON SENSE
On August 21, @shrmnextchat chatted with Ben Watts, CEO of wattsnext Australia, and Sue-Ellen “Sel” Watts, founder of wattsnext Australia and founder and CEO of wattsnextPX about Hacking HR - Little Things that Make All the Difference.
Imagine a company where everyone loves to work. Where employees feel truly cared for, respected and energized. Think of the impact this would have on recruitment, retention, customer satisfaction, innovation and overall company performance.
This is a 2019 SHRM Annual Conference and Exposition (#SHRM19) interview is with True Colors International, a global consulting and training company. Below is a quick Q&A with the CEO, Robert Cook.
This is a 2019 SHRM Annual Conference and Exposition (#SHRM19) interview with Kudos, a peer-to-peer recognition software. Below is a quick Q&A with Tom Short, Founder & Chief Customer Officer.
Many companies talk of being employee engagement recognition catalysts. Bonusly is a bit different. My chat with their CEO reveals their focus on how they can be a good fit into an already existing culture. To insure their customers attain their goals, Bonusly has a customer success teams. In addition, I love the add-on of training for leadership to make sure they are utilizing these tools to the fullest. Smart!
This #SHRM19 interview is with SuccessWorks, a company that providers employee engagement and development solutions. Below is a quick Q&A with Beverly and Jackie, the founders of the organization.
A recent study by HR.Com showed increased focus on the replacement of HRIS, Payroll and/or Performance Management systems. The intent to overhaul points to three specific trends:
“With the right people, culture, and values, you can accomplish great things.” – Tricia Griffith, American Businesswoman
Customer Loyalty
Loyalty. It's an important word in business. There’s a lot of talk about increasing customer loyalty. Businesses know that keeping a customer is much more important and less expensive than gaining them. Reducing customer churn is vital for growth in a competitive world.
