On June 20, @shrmnextchat chatted with Julie Dodd (@UltiJulie), Chief Services Officer for Ultimate Software about How to Build a People-First Culture.
If you missed this excellent chat, you can read all the tweets here:
Customer Service
Posts Tagged Customer Service
June 21, 2018
Every organization wants to be a best place to work. But what does it take to get there? Fortune writes, “A great place to work is one where employees trust the people they work with, have pride in the work they do, and enjoy the people they work with … and these same qualities—trust, pride, and camaraderie—also fuel business performance.”
June 17, 2018
A-APPRAISE the customer’s need(s).
B-BEHAVE politely and professionally.
C-CARE about the person and their concern(s). Pretend if you must.
D-DOTE on them.
E-ENJOY the interaction as much as possible.
F-FAKE it if you must, but FLOW in friendliness.
G-GRIN! Yeah, I said it.
H-HEAR the customer. Humble yourself. Don’t assume you know.
I-INTERPRET their inquiry/observation/concern/praise/comment/etc. for what it’s intended to be.
J-JOKE. But be careful not to go too far #inappropriate
October 30, 2017