SHRM South Asia Blog

Customers do not buy products or services any more. The differentiator is the experience. We are in the middle of the Experience Economy.

In this two-part series, we explore the triggers and the implications of the Experience Economy

3 Triggers of the Experience Economy

1. The rise of

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"A great lathe operator commands several times the wage of an average lathe operator, but a great writer of software code is worth 10,000 times the price of an average software writer"                                                                                                                                   

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Any learning journey is exciting to begin with as one visualizes the end state of accomplishment. This was no different as SHRM SCP was a prestigious certification and the curiosity was also about the kind of learning. The length of experience as an HR professional led me to believe that the journey would be a walk in the park. The journey began with the books being delivered with a good 4 months to go before the exam. Given my “over” confidence, the tendency was to postpone starting preparations. The availability of SHRM learning portal prodded me to begin...

The office was a place people went to work. The mobile drove the physical workplace into the cloud. The pandemic drove talent discovery into the cloud before blowing up the office. The workplace needs new design principles. The Metaverse could be a starting point to build the new norms.

What on earth is the metaverse? I had to look it up. Metaverse refers to a shared virtual universe - much like the imaginary cities we see in the animation movies. It does not look fake, because you are part of it. It has immense possibilities. You can create...