Do you believe that titles and years of experience determine a person’s influence in the workplace? If you do, you’re not alone. However, #SHRM18 Mega Session speaker and author Stacey Hanke disagrees and will tell why in her upcoming SHRM18 Mega Session, “Influence Redefined: Be the Leader You Were Meant to Be.”
This session will give you the opportunity to take a closer look at how your listeners perceive you, rather than what you believe to be true, and whether or not your listeners perceive you as knowledgeable and trustworthy. Without communicating effectively, you can't build relationships or profits or have influence.
In a Q&A with SHRM18 blogger Chris Orozco for the blog post “The Journey to #SHRM18: An Interview with Stacey Hanke,” Hanke stresses the importance of seeing yourself through the eyes and ears of your listeners and recommends that HR professionals build credibility and trust by ensuring that their verbal and nonverbal communication is consistent. “Speak with brevity, get to the point, make sure your message resonates with what is important to your listeners, interact to encourage connection and engagement,” she says.
Eye contact is also important. In the Entrepreneur article “Research Shows Doing This One Easy Thing Is the Best Way to Get People to Trust You,” Hanke says, “It is impossible to influence others to take action without building trust. Your listeners need to be certain that you truly care about what is important to them before they will follow your lead.” She adds, “Eye connection is the primary delivery skill that builds trust.”
For HR professionals, the ability to gain trust through two-way communication is imperative. The SHRM toolkit Managing Organizational Communication stresses the importance of two-way communication and states that “HR professionals may initially think of communication mainly in the context of delivering messages to employees about business issues, policies and procedures, but two-way communication plays an essential role in a comprehensive communication strategy. Listening to employee issues and concerns builds loyalty and improved productivity. Organizational leaders can learn through listening about issues or concerns before they become formal grievances or lawsuits.”
How can you learn to build communication skills that will then enable you to build leadership influence with your audiences inside—and outside—the workplace?
Please join @shrmnextchat at 3 p.m. ET on April 4 for #Nextchat with special guest Stacey Hanke (@StaceyHankeInc). We’ll chat about what it takes to communicate with influence and be the leader you were meant to be.
Q1. What are the biggest communication mistakes HR professionals make that jeopardize their reputation in the workplace?
Q2. What types or instances of poor communication (verbal and nonverbal) in the workplace will cause you to lose trust in a fellow colleague?
Q3. It’s critical for HR professionals to understand how they’re perceived by employees. Short of sending a survey, what are the best ways to be more aware of how others perceive us?
Q4. Being a good listener is a critical communication skill for building influence. What are the keys to becoming a good listener?
Q5. Poor communications skills can diminish your influence in the workplace. What are the signs that you’re not as influential as you think?
Q6. What communication techniques can HR professionals use to build influence and trust with potential employees during the candidate experience?
Q7. Be humble and kind! What are three daily actions that can help you to increase your influence in the workplace?
Q8. What speakers do you most admire and why? What is it about their communication style that attracts and influences you?