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#Nextchat: Not Your Grandparents' Handbooks


On a scale of 1-10, how would you rate your organization’s employee handbook?

Does it exude warmth and friendliness and promote the spirit of your organization? Does it highlight your diverse and inclusive culture and your commitment to volunteerism? Does it use technology to share employees’ stories? Does it impart a sense of “family” among your workers? If your organization’s handbook is basically the 1986 original, only updated with the latest HR acronyms, then the answer to these questions is probably not. 

Smart employers that understand the growing importance of employer branding...


Not Everyone Will Be able to Use Virtual Reality at Work


The other day I was reading an article on the website IamWire, which is self-described as “a digital incubator platform for technology professionals.” The article was entitled Top 10 Technology Trends for 2017, one of many such articles you will find during the month of January. This one, written by Hiren Patel, an entrepreneur and technology writer, contained in the top 10 list the prognostication that “VR (Virtual Reality) technology will help businesses attract customers in a new way.” VR and AR (Augmented Reality) are both “wow” technologies that are rapidly making...


HR the Disrupter


Throughout its history, HR has steadily evolved, and now the pace of change is escalating at speeds never seen before. Our modest personnel administration origins have matured into directing the very future of work, and our success is now defined entirely by results, not process. A constant theme of the HR profession has been the transformation of our work. It used to happen every decade or two, but now it is continuous.

HR is now poised to be the newest disrupter of business, driving bottom-line benefits through new...


4 Strategies for Bridging the Internal Audit Talent Gap


Higher stakeholder expectations and increasingly complex risks are demanding different skill sets from professionals. For internal audit, that means evolving beyond traditional financial, operational, and general IT skill sets. It means expanding the function’s competencies based on a more comprehensive understanding of the company’s risk profile, bringing in people with advanced expertise in areas such as analytics, data mining, cybersecurity, and privacy, or with industry-specific knowledge and acute analytic and critical-thinking capabilities. It means boosting the function’s business acumen so it can truly understand the company’s critical and emerging risks and...


How to Transform Troublesome Employees into Tremendous Team Players

Difficult employees might be the most vexing part of a manager's job. A supervisor's first instinct may be to terminate those "problem people" straightaway.

However, good leaders would first determine whether they can help guide the employees to best use their strengths (and downplay their weaknesses) in ways that will benefit the team and overall organization, says Alan Willett, author of Leading the Unleadable, How to Manage Mavericks, Cynics, Divas and Other Difficult People (AMACOM, 2016).

To do that, a manager must first adjust his or her own mindset,...


#Nextchat RECAP: HR Catch Phrases Get a Seat at the Table

On February 2, @shrmnextchat chatted with Talent Strategist Mary Faulkner @mfaulkner43 about HR Catch Phrases Get a Seat at the Table.

In case you missed this entertaining and informative chat, you can read all the tweets here:




The Funny Thing About Catch Phrases

The funny thing about catchphrases or business buzzwords is that they initially came from a good place. They were a language shortcut—a quick way to convey a situation, philosophy or other basic tenet of business that didn't require a lengthy explanation. Everyone ‘got it’ because they had all lived it and didn't need the back story.
Fast forward 10 years, and suddenly, all anyone uses in business are buzzwords. It became a non-language. Have you ever seen the (now defunct) Dilbert Mission Statement Generator? It basically took nonsense catchphrases...

Practice…People...Purpose...The Meaning Behind What We Do!



“What do you do?” A seemingly innocuous question we ask and are all asked so many times in our adult lives.  At a party, on an airplane, when meeting someone for the first time- it’s the “icebreaker” that helps understand, or perhaps even define each other.  But what’s struck me through the years- particularly since I’ve retired from the military- is what I reveal to and about myself in the answering. 

I’ve written about the challenges of that transition from the world of “We Will to At Will”- departing military...


Making Sustainability a Business Advantage

Business leaders need to embrace sustainability—and embed it into their organization's core mission—in order to ensure lasting success, according to the authors of The Sustainability Edge: How to Drive Top-Line Growth with Triple-Bottom-Line Thinking (Rotman-UTP Publishing, 2017). Suhas Apte, former sustainability officer for the Kimberly-Clark Corp., and Jagdish N. Sheth, professor of marketing in the Goizueta Business School at Emory University, describe how best-in-class companies embrace social, environmental and financial considerations to achieve long-term prosperity.

Through case studies drawn from companies such as Wal-Mart, AT&T, Ikea and the...


#Nextchat: HR Catch Phrases Get a 'Seat at the Table'

Every industry has its own buzzwords and catchphrases, and the human resources profession is no different. It has hundreds. 

Whether to inspire and build morale or to create a common language among peers, these HR expressions have had a long history and have served a purpose. While some of these phrases are ready for retirement, others need to be tweaked to reflect HR’s evolving role in the new world of work.

Since “our people really do matter” and “employees are our most important asset,” HR must now focus more closely on the employee...