SHRM Blog

No Trust, No Team: Building Trust in a Virtual Setting

OnPoint Consulting’s global study on virtual collaboration found that top performing virtual teams reported higher levels of trust than teams that were less successful, which means that trust is an essential ingredient for virtual team success. 

Despite the importance of trust to virtual collaboration it can take much longer to build trust when working from a distance because team members rarely see one another and, quite often, have never met in person.

While we typically rely on interpersonal trust, which is based...

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Eldercare: The New Childcare?

The U.S. is getting older. Americans are living longer, and there are more seniors in the workforce. That means more care-giving responsibilities for everyone.

SHRM’s research shows that members feel two key demographic trends are the growth in the number of workers with eldercare responsibilities,  and those with both childcare and eldercare responsibilities.

Statistics tell us that more than 65 million people—29 percent of the U.S. population—provide care for a chronically ill, disabled or aged family member or friend during any given year, averaging 20-40 hours per week.[1]  According to a MetLife study,...

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Life Meets Work

A few months ago I had the opportunity to coffee shop with an executive who, ironically, had decided to resign from her job the very same morning of our meeting (see my post about her decision: Resignation Day). It was bold decision and beginning of an entirely new chapter in her professional journey. I didn’t know her then. I do now. I am proud to call Teresa my friend.

When I first wrote about Teresa I referenced a “transformational event in her personal life” serving as a catalyst to move her toward meaningful change. Teresa isn’t just a...

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An Employer's Response to a Social Media Nightmare

Earlier this year, a local teacher was suspended after her school learned about nasty comments on her personal blog concerning her students. And that story became national news. Now, word has it that the school is considering a social-media policy. Well, it's about time!

Social-media policy? We don't need no stinkin' policy! Then again...

According to this report from Christina Kristofic of The Intelligencer, the draft social media policy prohibits district staff from engaging in 21 different "improper electronic communications." Among the forbidden activities are calling students on personal cell phones, sending text messages to students, emailing...

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Polite Meetings are a Waste of Time

Poorly run, ineffective meetings frustrate everyone except the people running them.

Recently, I interviewed Robert Herbold, former chief operating officer of Microsoft and author of “What’s Holding You Back.” Bob’s quiet, gentlemanly tone shifted toward disdain when I brought up wasting time in poorly run meetings.

I loved hearing him explain, “Many meetings are useless religious ceremonies controlled by highly organized, meaningless ritual after meaningless ritual.”

Effective structure:

I asked Bob how he ran meetings and he mentioned Bill Gates’ method at Microsoft.

  1. Have short agendas. Leave plenty of room for discussion. In general,
  2. ...
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Trust is Not Blind Faith

Several months ago, one of my favorite bloggers -- Charlie Judy, author of HR Fishbowl -- wrote a post titled "Trust? Screw that."  It's a powerful read and one I suggest you take a look at.

In the post, Charlie talks about trust and its place in the work environment.  I totally agree with him that trust in the workplace is evaporating.  Quickly.  And once there's an aura of distrust, it's very difficult, if not impossible, to get working relationships back on solid footing.

But I wanted to add a little something to the conversation about trust.  Because...

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Outside the Box Engagement Tools

If you’re doing the obvious stuff when it comes to social media recruiting or engagement (Facebook fan pages, branded Twitter account, blog, etc.), you’re fighting an uphill battle. 

It’s a crowded space out there: after all, if there’s a fundamental reason for social media’s appeal as a business and marketing tool, it’s the truism that everyone’s on it. 

And with upwards of a billion users speaking dozens of languages updating millions of closed, interdependent communities (which is, pretty much, the definition of that ‘network’ part...

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Crisis Management: The Ultimate Test of a Leader

The sudden, unexpected and potentially catastrophic event that threatens a business is a CEO’s greatest challenge. Ever since the Tylenol tampering recall 30 years ago, the performances of companies in crisis have come under public scrutiny. The entire world was touched by the most environmentally destructive business crisis of all time — BP’s oil spill in the Gulf. Everyone watched as CEO Tony Hayward made blunder after blunder while their crude killed. Three weeks after the explosion, Hayward called the spill "relatively tiny" in comparison with the size of the...

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Great Employers Depend on Great HR Teams

The Society for Human Resource Management (SHRM) is proud to congratulate the 50 winners of this year’s AARP Best Employers for Workers over 50 Award and the great HR teams behind them.

We at SHRM, the world’s largest association devoted to human resource management, applaud the winning organizations as models for all U.S. businesses, many of which face the challenge of competing in an increasingly global marketplace. The organizations being honored by AARP appreciate that engaging and retaining older workers is crucial to succeed over the next decade.

More broadly, inclusive people management strategies will...

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When is HR Consistency Foolish?

This blog is also posted on the Duane Morris Institute blog. Click here to read more from Jonathan.

Recently, your company has completed a large acquisition. Working more than 70 hours per week for almost 4 months, Doug was the acquisition’s point person.

In a managers' meeting, you appropriately heap praise on Doug for his invaluable accomplishment. You also mention that another acquisition is in the works and ask Doug “to do his magic again.” Doug loses it, responding, “I’m not going to work on another expletive deal,” and storms out of the room cursing at...

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