SHRM Blog

“Self-absorption in all its forms kills empathy, let alone compassion.”  Daniel Goleman knows a thing or two about developing empathy, as the author of Social Intelligence: The New Science of Human Relationships.  Showing a genuine interest in others and actively listening to them are clearly key components of empathy.  But when we are talking about global leaders who work across many cultures, how does one develop intercultural empathy?  It’s an important question, since social expressions and behaviors vary widely among cultures.  For global leaders, the answer to this question is more than just interesting.  It’s critical to leadership success,...

There was an unscientific experiment conducted in the 1950’s by Candid Camera to determine the impact of group behavior on individuals. The experiment took place in an elevator in what appears to be an office building.  Without knowing they were being filmed, each subject walked into an elevator with complete strangers.

The first subject faces towards the closing door but he notices everyone else in the elevator is facing the opposite direction towards the rear. You could tell he was uncomfortable and confused. Without asking a question and within seconds, he turned 90 degrees and faced the rear...

Smart phones, mobile sites and business applications continue to impact the way employees use technology at work. Many organizations are shifting away from company-issued devices and adopting BYOD (Bring Your Own Device) policies, which allow employees to use the mobile technology they’re most familiar with. There's a lot of buzz around the benefits of BYOD in an increasingly mobile workforce, but little discussion around the policies needed to establish rules and guidelines for usage.

On March 7, #Nextchat invited special guest Kyle Lagunas (@KyleLagunas) to discuss the benefits and drawbacks of BYOD policies in the workplace.

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I opened my eyes 5 minutes before the alarm clock sounded. 5:25 a.m. Atlanta. Still half-asleep. I was into the third day of a 3 city, 3 keynote speeches on 3 different topics stretch. Time to help a national sales organization kick of their annual Sales Summit. We finished our sound check around 7:30. Attendees were starting to fill the room to an upbeat playlist. Coffee. Breakfast. Name tags. Networking. You know the drill.

My client, the CMO of the organization walked over, smiled nervously and asked if I was ready. I smiled and answered in the affirmative....