When a Toxic Worker Is Well-Liked by Managers

How does HR negotiate the complaints of disgruntled co-workers and the praise of higher-ups?
It's the guy in the office who slams his file cabinet drawers when he's ticked off. It's the woman who rolls her eyes when someone offers an idea at a meeting. Or maybe it's the person who's always talking behind everyone's back, spreading gossip and mistrust. 
They're toxic employees, and experts agree they can make their co-workers not only unhappy, but less productive. 
Yet such difficult workers may also be highly skilled or creative—and may even be favorites of upper management, who may be unaware of the unhealthy dynamic these people are creating in the workplace. 
In that case, what's an HR manager to do? 
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