Q&A with Workday’s Cristina Goldt on Employee Experience

There’s been a lot of focus lately on candidate experience, but more and more organizations are beginning to look at ways to improve the experience of their greatest asset – their people. Tying back into employee satisfaction, motivation and retention; organizations are developing strategies to improve their employee experience.

With 83 percent of HR leaders placing greater emphasis on employee experience as a part of their organization’s overall success, I recently sat down with Cristina Goldt, Workday’s vice president of HCM Products, to dive into the topic a little more. Here’s a look at our conversation:


Q:  With all the buzz on candidate experience, do you think companies should focus more energy on employee experience versus candidate experience? Or, is there a balance?

A: The employee experience you provide reflects on your company, and what you’re wanting to promote within your culture and environment. Of course, you want to do this during the candidate experience. But, after you’ve hired people into the company, you need to keep the momentum going, and this begins with the on-boarding process. Just like connections and touchpoints matter throughout a candidate’s journey, the same thing matters to your employees. As your company grows, be sure you don’t lose that magic.

Q: What are the top three things companies should do to begin focusing on creating a positive employee experience?

A: First, companies need to focus on offering insight and transparency to everybody within the organization. Communication is key, and it’s important to be able to share what’s going on so that employees truly understand the vitality of the company. This helps to empower your employees. Second, harness the power of the data. Data has the ability to provide key insights into what makes your employees tick, their motivators, their strengths and opportunities for development, etc. And lastly, funnel employee experience through your managers. If your managers have a positive employee experience where they feel empowered, this will help to drive forward the same experience for other employees in the organization.

Q: Are there any companies really rocking employee experience that other companies should follow?

A: Not to be obvious, but Workday takes a lot of pride in the employee experience we provide throughout the organization as well as the technology we’ve developed to help other organizations empower their own employees. Another organization to follow includes Adobe. They possess more of a holistic approach to the entire employee experience. And I can’t forget to mention Patagonia. They have a leadership team that possesses a high level of humility and empathy that really plays into their employee experience.

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It’s clear to see that improving the employee experience is rising up on the list of priority initiatives for organizations. In our conversation, Cristina left me with one additional takeaway, “Humility and empathy is the fabric of who we are [at Workday], and our core values all point to the fact that employees come first. This all goes back to the founders and leadership, and filters down through the organization.”

 

 

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