Poorly run, ineffective meetings frustrate everyone except the people running them.
Recently, I interviewed Robert Herbold, former chief operating officer of Microsoft and author of “What’s Holding You Back.” Bob’s quiet, gentlemanly tone shifted toward disdain when I brought up wasting time in poorly run meetings.
I loved hearing him explain, “Many meetings are useless religious ceremonies controlled by highly organized, meaningless ritual after meaningless ritual.”
I asked Bob how he ran meetings and he mentioned Bill Gates’ method at Microsoft.
- Have short agendas. Leave plenty of room for discussion. In general, 60% of meeting time should be left for discussion. It was surprising to me that Bob, a self-described math geek, loves “wide open” meetings.
- Bill G, as Bob referred to him, begins all meetings with the “low-lights.” Start with problems. Start where most people end. Bob explained that most meetings begin with the “high lights” that everyone already knows. Tragically, real discussions that address real issues are crammed into the last few minutes.
I interrupted Bob and asked him how meetings with short agendas and long discussions accomplished anything. He said it’s the chairperson’s job to keep everyone focused on real problems and high potential opportunities. The chairperson:
- Explains where he expects participants to focus their attention. They create the sandbox where everyone plays.
- Creates a culture where confrontation is welcomed and expected. The chairperson says things like, “How is this relevant to our current discussion.” They keep everyone playing in the same sandbox.
- Confronts by saying things like, “Times up, let’s do something.” A timely ending is as important as the proper beginning.
Finally, this polite gentleman explained that “polite meetings” are most likely an unnecessary waste of time.
Great meetings begin with the “bad” stuff, give room for creative tension, and result in making things happen.
What techniques have you used to create effective meetings?
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