Imagine a company where everyone loves to work. Where employees feel truly cared for, respected and energized. Think of the impact this would have on recruitment, retention, customer satisfaction, innovation and overall company performance.
Anything is possible when people are inspired, and there is a direct connection between an inspired culture and business success. Culture unites not just recruitment, retention and employee engagement, but also customer satisfaction, innovation and overall performance.
Kronos is an example of an organization that has had great success in transforming its culture. Aron Ain took over as CEO of Kronos in 2005 and began working with HR to develop managers and invest in employee engagement as a growth strategy. It’s no coincidence that as Kronos’ engagement has skyrocketed, company revenue has tripled to $1.4 billion, and Kronos has been awarded many coveted “best place to work” distinctions along the way.
As the director of strategic advisory at Kronos, Christopher Mullen, Ph.D., SHRM-SCP, knows this all too well. Mullen teaches leaders who manage teams from five to 500,000 how to create an inspired culture in their own organizations by following surprisingly simple rules to replicate Kronos’ success. He spoke about this in June at the 2019 SHRM Annual Conference & Exposition in Las Vegas. SHRM19 Blogger Michelle Kohlhof conducted a pre-conference interview with Mullen to get a preview of his session “Work Inspired: How to Build an Organization Where Everyone Loves to Work.” In the post, Mullen talks about the importance of building trust in the workplace as a key to building a great culture. “One of the most important ways to build trust is communication,” he says. “When you think you’ve communicated enough, do it two or three more times! People need to hear it; they need affirmation. In addition to saying it, you need to model it. Once you have trust, it creates such a tight-knit employee community. People are encouraged. They’re empowered. They go above and beyond for each other and the business. When that happens, we all win.”
How are you creating a great culture in your workplace?
Please join @shrmnextchat at 3 p.m. ET on August 7 for #Nextchat with Christopher Mullen, Ph.D., SHRM-SCP, director of strategic advisory, Kronos Inc. (@chrismmullen). We’ll chat about how to evaluate your own organization’s culture and what you can do to make it a place where everybody loves to work!
Q1. When you think of a great workplace culture, what are the first things that come to mind?
Q2. How can an organization’s HR team and senior leaders get a read on their own workplace culture?
Q3. People managers are key to creating and being role models for great workplace cultures. How can employers develop humble yet inspiring managers or “un-leaders” -- and hold them accountable?
Q4. To over-communicate with truth-telling is important for creating a culture of trust. On what issues is it most important to deliver transparency—from people managers to the C-suite?
Q5. How can people managers inspire communication, innovation and performance at the team level to help turnaround cultures of mediocrity?
Q6. Little moments are often just as important to employees as the big strategic cultural initiatives. What’s an outside-the-box activity you’ve tried that made a big impact?
Q7. What revolutionary workforce practices will enable organizations to build great cultures in the future and empower the next-generation workforce?