What Do I Do If They Cry?



Let’s be real. No one likes to hear what they’re doing wrong, particularly if they know you are right. Giving feedback is tough. Hearing tough feedback is even tougher. What do you do if they cry?

We hear this “What do I do if they cry?” question every time we teach the I.N.S.P.I.R.E. model in our tough conversations training. And we’ve had hundreds of managers confide that they’ve avoided giving needed feedback because the employee is a cryer.

Of course, if you avoid giving feedback because you can’t stand the drama, you’re...


How Hiring Managers Can Attract and Retain Healthcare Staff



Globally, talent shortages top the list of the most compelling risks that all business organizations are facing. This is particularly true in the healthcare industry, where shortages of doctors, nurses and other healthcare professionals are affecting a sizable percentage of the world’s population.

There are multiple reasons for these talent shortages. For starters, government regulations dictate many of the criteria necessary for getting hired as a clinician. It isn’t an option for healthcare organizations to hire doctors, nurses or specialists who fall short of predefined standards. Cutting corners is taboo, and this makes...


2 Steps To Help You Motivate Your Virtual Team In Uncertain Times



Marketers keep saying that crises can be enormous opportunities for branding because they define organizations, but it’s also the case for people. In uncertain environments, when guidelines are missing, we show our truth. Thus, we should play more with personal attributes and strengths to build resiliency and experiment with new behaviors while dreaming of a better future. And as managers and leaders, we can grow by reinventing ourselves to fit the new virtual management expectations. And why not try new things to inspire our team and foster virtual trust?



How to Connect While Wearing a Mask



You may have noticed it. You are pushing your shopping cart wearing your mask at the grocery store and you see another person doing the same, but you hardly bother to look in their direction or attempt to make eye contact. Before COVID, I was good about smiling and making eye contact with others.  Now, not so much --unless I need their attention. Do you find it easier to retreat to your own world rather than decipher what’s going on with those around you?

Now imagine you are at work...


Against the Grain


I’m exhausted. I’m fairly sure if I asked you, that the answer would be the same. The past few months have been trying for everyone. The pandemic would have been enough for anyone, and now it seems to be gaining momentum which is going to prove to be another challenge. On top of the constant fight against the virus, there is legitimate social unrest, political disarray among other things. People seem to have blamed the year 2020 as the framework for wave after wave of discord. I don’t think the year is to blame, I think it’s us.



Contact with COVID-19 Just Got Closer



Yesterday, the Centers for Disease Control and Prevention (CDC) redefined “close contact” for purposes of potential higher risk of exposure to COVID-19.

Until yesterday, the CDC had defined closed contact generally as 15 consecutive minutes within six (6) feet of someone who having (or suspected as having) COVID-19.  The operative word for this blog is “consecutive.”  

Yesterday, the CDC changed the definition of  “close contact ” as follows:

“Someone who was within 6 feet of an infected person for a cumulative total of 15 minutes or more over a...


Innovation Needs a Safe Space



In Silicon Valley, people see failure as a necessary part of innovation. If you don’t fail, you’re not taking the risks that can lead to a breakthrough. You’re not risking enough little things to come up with the next big thing.

This is true not only in Silicon Valley, but across the country and across industries. Risk and innovation are behind every new product, every upgrade to an existing product, every process improvement, and every aspect of your marketing.

And in the right environment, innovation comes from all kinds of...


Disability Inclusion: Free Professional Development Certificate for HR Professionals



The coronavirus pandemic has dramatically changed workplaces across the United States. Businesses are trying to adapt in the midst of an unprecedented crisis. But there’s definitely no guidebook to navigating a business through this pandemic. So how can your company find the agility it needs to stay relevant?

Disability inclusion = business success

A strong disability inclusion program can help. At its heart, disability inclusion is about flexibility. It’s about removing the barriers to success for all of your employees. And with more change likely on the horizon,...


This One Factor is Reducing Your Diversity Hiring by 30%



Employers discriminate in hiring. This is a fact. It’s been a fact for generations. It’s the main reason anti-discrimination statements show up on job postings. That and it’s the law for Public employers and Government contractors who are required to have these statements. Many private employers use these as well to show they don’t discriminate in hiring.

For fifty years we’ve seen these statements on job descriptions and job advertisements. Recently, two Economists from the University of Chicago did a study[1] looking at the impact of candidate behavior when these statements are...