Developing Strong Relationships Through Intercultural Empathy
“Self-absorption in all its forms kills empathy, let alone compassion.” Daniel Goleman knows a thing or two about developing empathy, as the author of Social Intelligence: The New Science of Human Relationships. Showing a genuine interest in others and actively listening to them are clearly key components of empathy. But when we are talking about global leaders who work across many cultures, how does one develop intercultural empathy? It’s an important question, since social expressions and behaviors vary widely among cultures. For global leaders, the answer to this question is more than just interesting. It’s critical to leadership success,...
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