SHRM Blog

There is an explosion happening all around us.  We are getting grayer as a society - much grayer.   As a result, organizations are faced with a diversity-related challenge.   Younger managers, on a much broader level than ever before, are finding themselves in the position of having to supervise older subordinates. 

Early on in my career, I found myself in a similar position.   As a very young, first-time manager, I found myself with subordinates who were considerably older than me.   To be honest, I didn't think much of it.   A few months after becoming a manager, an employee from another...

It’s no secret that technology as well as social media are changing the way we work and live.  Thankfully, corporate America and the U.S. Government are finally getting the clue, learning that technology offers an opportunity to provide more employees flexibility while cutting overhead costs at the same time. 

Two trends I’ve seen emerging among the workplace mainstream are telecommuting and BYOD. 

Telecommuting is a relatively simple idea, although a challenge for managers and supervisors to execute effectively.  Employees and teams work virtually from their home office, collaborating and communicating online and by phone.  Telecommuting is a very...

17 Rules for Developing and Keeping Devoted Employees is a must read on how to foster commitment, respect, trust, honesty, fun and above all performance.

Why people choose to work for you and why they stay. It’s not about money, not even now. Don’t just demand alignment: nurture it: Create powerful opportunities for employees to link with vision, values, and mission. Applaud effort, but reward contribution, recognize the crucial difference between behavior and outcomes. 

17 Rules for Developing and Keeping Devoted Employees features new case studies from retail,...

Sheila from the Radisson Indianapolis Airport Hotel

It was 3 a.m. when I called the front desk at the Radisson Indianapolis Hotel to beg for ointment for a wound. Sheila answered the phone but had nothing to offer, “I’m sorry sweetie. We only have Band-Aids down here.” Petulantly, I declared that I would have to find a 24-hour pharmacy.

Quickly recognizing my excruciating pain, Sheila said, “Let me call the hotel across the street and see if they have anything.” She phoned me right back and said, “Good news! They have ointment. I’m going to get it...