Executive Book Club: September 2011

Have you ever heard of a company like this? Or is this just a dream job? 

  • Pays new employees $2,000 to quit.
  • Makes customer service the responsibility of the entire company-not just a department.
  • Focuses on company culture as the #1 priority.
  • Applies research from the science of happiness to running a business.
  • Helps employees grow-both personally and professionally.
  • Seeks to change the world.
  • Oh, and makes money too . . .

Sound crazy? It's all standard operating procedure at Zappos, the online retailer that's doing over $1 billion in gross merchandise sales annually. After debuting as the highest-ranking newcomer in Fortune magazine's annual "Best Companies to Work For" in 2009, Zappos was acquired by Amazon in a deal valued at over $1.2 billion on the day of closing.

In Delivering Happiness: A Path to Profits, Passion, and Purpose, Zappos CEO Tony Hsieh shares the lessons he's learned in business and in life, from starting a worm farm to running a pizza business to LinkExchange, Zappos, and more. Fast-paced and down-to-earth, Delivering Happiness shows how a very different kind of corporate culture is a powerful model for achieving success, and how by concentrating on the happiness of those around you, you can dramatically increase your own.


For more information on Delivering Happiness or to purchase from The SHRMStore, click here

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