I love attending conferences because not only are they a place to learn, but they are an amazing place to network with your peers from all over the world. As disappointed as I was that we weren’t able to meet in San Diego this year, I was excited when SHRM announced their new digital series call Tune In Tuesdays; a monthly interactive webinar series that takes learning and connecting to the next level.
The first Tune In Tuesday episode occurred on Tuesday, July 14 and featured Patty McCord, former Chief Talent Officer at Netflix. I had the opportunity to tune in to hear Patty talk about how to cultivate the right culture for organizations.
I didn’t know what to expect, but I have to tell you, I loved her session! I think the thing I loved most was her use of stories and metaphors to get her point across because it helped me visualize what she was trying to say.
As she talked, I realized that she and I have a lot in common. While I may not be as direct as she is, I believe in everything she said about ensuring you have real conversations with your team and that you need to be transparent. This is how I connect with my team at work and will continue to do so.
Patty was later joined by SHRM CEO Johnny C. Taylor, Jr. where the conversation continued with some Q&A. One of the questions someone asked about was how to coach someone that has trouble accepting transparent feedback. Patty replied that we need to practice active listening. Repeat back to the leader what they said, word for word; then continue with: “that doesn’t make sense to me and here’s some feedback on how to think differently because I want you to be successful.”
I took almost four pages of notes from Patty’s session and I plan to review them and implement as much as I can in my own organization. I think I will start by preparing for a post-COVID workforce. Patty’s advice for that is to use everything we’re learning now and think about what the world of work will look like. Most importantly, she said, "Be like the HR that people don’t think about; be perceived as the voice that is honest, straightforward, and helpful."
Tune in next month for Rob Chestnut, former Chief Ethics Officer for Airbnb.