This 2019 SHRM Annual Conference & Exposition interview is with Performance Culture, a performance software management platform. Below is a quick Q&A with Melissa Phillippi, the President and Co-founder.
Who is Performance Culture!? Tell us everything, just as you would someone approaching your booth and asking you this question at SHRM ‘19 in Las Vegas.
Performance Culture is a performance management software platform focused on helping leaders build better teams to achieve better results. We do this through a three-step process of align, coach, and lead.
The software makes HR’s life easier by alleviating administrative headaches while providing managers with better coaching tools for continuous feedback. Some of the features include Check-ins, Recognition, Surveys, 360 Degree Feedback, Evaluations and more.
Let us in on the magic. What’s the recruiting process like at Performance Culture? How do you utilize your processes to ensure a good fit?
Our best team members have generally found us. We evaluate a person’s fit based on three criteria:
Ideal Team Player by Patrick Lencioni → Humble, Hungry, and Smart
Ability to quickly learn
Alignment with our Core Values and our Purpose
What are some of Performance Culture’s core values, and how do those align with your goals?
Our core values are Heart, Grit, Candor, Inclusiveness, Accountability. Every employee within our organization knows them by heart. We believe that simply placing core values on a wall does not motivate people to live them out. We frequently reinforce our values by publicly recognizing our team members when they positively represent our values. We do this verbally as well as through our application’s recognition feature. In the software, employees can recognize their peers who exemplify their organization’s core values and publicly share these comments within the software.
What are the biggest challenges companies face when implementing your services? How do they overcome those challenges?
The biggest challenge for an organization’s performance management program is that most managers look at performance management as something they have to do. This is very unfortunate because the performance management process can have the biggest impact on an organization’s culture. We help organizations overcome this challenge by changing the narrative of performance management from “something I have to do” to “something I want to do”
What do you wish more HR professionals and recruiters knew about workplace satisfaction?
The biggest drivers to workplace satisfaction are who you work for and who you work with. If your manager and peers display positive behaviors on a consistent basis, workplace satisfaction will generally be high as long as we are in a job we like. Every performance management program should reward people for behaviors that support your core values and drive team chemistry.
For anyone who won’t be able to make it to the Performance Culture booth in Las Vegas, what do you want them to know?
We love helping organizations build the best culture possible through their performance management process. Our software platform engages employees and helps leaders provide the three types of feedback everyone needs: Appreciation, Coaching & Evaluation. A quick call can help us understand if we can make a difference in an organization.