It Really Is About the Journey: How to Nail The 4 Stages Of Employee On-Boarding



We would imagine most modern businesses are familiar with the concept of customer experience and customer journey mapping. Whether you’ve actually found the time, headspace and inclination to get your flow-chart on is another story!

It is reported that the biggest time for customer churn - the act of swiftly giving up on the journey to head for the safety of home - occurs during the on-boarding phase. The onboarding phase is when customers are moving from the first contact through to using your product or service for the first...


Best Practices for a Successful Open Enrollment



October brings pumpkin spice lattes, colorful fall leaves, and sweater weather. In the HR universe, October brings Open Enrollment, and it’s an important time of the year!

There is a lot that goes into gearing up for open enrollment, like compiling employee censuses, reviewing employee benefit survey results, launching a benefit market analysis, and making decisions on what new benefits to add. It can be a daunting and exciting time of the year for HR professionals and companies alike....


Tips to Improve Benefits Open Enrollment Communications for Employees



Open enrollment is one of the most important and frustrating times of the year both for HR professionals and employees. It can be especially stressful for HR teams. Why? Because employees count on these benefits to take care of themselves and their families, but it can be challenging to get them engaged in the process. Honestly, that’s understandable. Sometimes the enrollment processes are complicated and require some significant decisions on the part of employees. Given that in many companies, the staff is already facing stress and time crunches from their regular work,...


Differently-Abled! Makhiba's Story #NDEAM




Each year during the December holidays we traveled to the Qacha’s Nek District, home to both my parents. We spent Christmas Day at my father's and New Year’s Eve at my mom’s home. We immersed ourselves in the village ways of living. I have fond memories of going to the water well, filling up my bucket and walking back home with it on top of my head, only to reach home with half...


SHRM Connect: Manager Wants to Hire His Girlfriend...What Could Go Wrong!?



When employees have questions, they go to HR.

When HR professionals have questions, where can they turn?   

SHRM Connect is an online forum where SHRM members can post questions and get answers from peers within the SHRM community. It’s a great place to network with other HR professionals while sharing solutions and advice on a wide range of HR topics.  

Jump into a discussion or watch from the sidelines. There's something for everyone.

Check out a few of the latest conversations below:

Manager Wants to Hire His Girlfriend...What Could Go...


6 Reasons Why Your Managers Are Failing


I'm gonna cut to the chase.

I've observed for many years a cyclical epidemic. Managers who don't know how to manage, and who are not managing ...and who are not helped in any useful, sustainable way.

And continues.

As a business owner, senior leader or HR professional, if you've experienced this on any level I want to help you diagnose why.

Now, I don't want to insult your intelligence. Perhaps to you, the six items below are obvious and you've sought help and just haven't found the right resources to fully fulfill your needs. ...


7 Work Trends You Should Be Paying Attention To



Work trends come and go, but some have staying power. I have noticed seven trends that companies looking to scale and stay relevant should pay attention to.

1. Flexible Working Hours

As a population, we’re long past the concept of the 9-to-5, 40-hour workweek. The ubiquity of technology has resulted in most professionals performing work functions outside working hours. In many ways, we’ve moved past the need for a physical, central workspace. The gig economy has also elevated the role of freelancers in large organizations. Thus, the boundaries between work...


HR, Let’s Take Care of Us, Too



Human resources professionals, today is World Mental Health Day.

Let’s chat.

I recently had an experience at an event where I got the opportunity to have extended sit-down conversations with HR professionals about what is keeping them up at night in terms of their workplace processes. As an HR practitioner for years, I’ve been there. The long days that turn into long nights, the weekdays that turn into working weekends, the 24/7 connected world that we live in. You can’t turn it off, you’re always on, and oftentimes taking care...


#HRSocialHour Jon and Wendy Talk to Micole Garati


Jon and I had a blast recording #HRSocialHour with Micole Garatti. On the podcast, we discussed The Most Inclusive HR Influencer List, shifting the paradigm of Influencer Marketing programs, and diversifying the Influencers in the HR community. During our conversation with Micole, she made a comment around her favorite movie that made me laugh. She mentioned this genre of movies in a way I had never considered. But looking back, looking through my privilege lens, I realized that my thoughts were very seeped in the privilege of my religion being the dominant religion in the US. What was that...


Making Sense of It All: How Technology Is Shaping the New HR Agenda



Richard Branson is famous for the quote, “Train people well enough so they can leave. Treat them well enough so they don’t want to.” This belief in the value of caring for employees was a prominent theme running through all the sessions at the 2019 Human Resources Executive HR Technology Conference & Exposition last week.

HR technology continues to change at a rapid pace, and it’s important that HR professionals recognize the drivers that are transforming this market. Understanding trends, and using this knowledge to innovate, will enable HR to...