Flight Attendant vs. Consultant
“They paid some consultant millions of dollars to figure out how to load this plane. They should have just asked me. I’ve been a flight attendant for 22 years.” I overheard this on a recent flight when the boarding process caused a traffic jam of people.
Office Managers vs. Corporate Headquarters
“They said they wanted to ‘empower us’ to come up with our own ideas for developing our agents, and so we did. We actually got excited about the opportunity to do something different, but when we submitted our proposals to them,...