SHRM Blog

How are Emotional Intelligence and Diversity intertwined with each other as we work to create healthier, more equitable, and diverse workplaces?

Most of us are now aware that Emotional Intelligence matters A LOT in the workplace. People who don’t ‘play well’ with others and worse, are unaware of their impact, fail at alarming rates. This makes our hiring, retention, and firing jobs much more difficult and our workplaces much more toxic and unwelcoming. The EI considerations in hiring  - Self Awareness, Self Management, Social Awareness, and Relationship Management are the four essential quadrants where EI competencies matter and what...

As COVID-19 restrictions are lifting across the country, more stores and restaurants are hiring back employees. Most of these jobs will be paid at the minimum wage or at a low wage. Now more than ever, employers want to know how to retain minimum-wage employees.

Recently, a member asked me, “How do you retain minimum-wage employees and stop them from job hopping?” This question made me think about my first job. Although I was making minimum wage, I didn’t mind because I was excited to go to work every day....

We all make immediate assumptions about each other - it’s part of our basic survival instinct driven by our reptilian brain. In a nano-second we decide whether the person in front of us is likely to be more or less safe or dangerous, and then we act according to that instant answer, even as more clues to come into focus.

Yes, our instincts, not our assumptions, are mostly reliable, and what Oprah Winfrey calls, “the whisper” happens when our bodies communicate danger messages to our brain. Both are important, and potentially...

It’s hard to believe that I’m entering the 35th year of my career. I can distinctly remember the challenge of finding my first job. You see, I was trying to land a role in the newly renamed field of “Human Resources” before the internet was anything to be reckoned with. In fact, I went to a library on the campus of Ohio University at the beginning of my senior year and found a book called The Million Dollar Directory. It was a list of companies and their profiles. I picked out a list...