SHRM Blog

Machine Learning Allows Employers to Leverage Skill Data in Ways We Never Dreamed

In 2019, our team at Lighthouse Research & Advisory set out to determine if artificial intelligence (AI) is better than humans at some HR tasks. We know that automation can process some actions faster than a human, but what about finding insights in employee engagement data? Can a computer really do that better than we can?

In the experiment, we gathered 1,000 responses from workers across North America on workplace stressors, manager relationships, and more. We then shared that data with a few consulting firms for expert inputs and recommendations. The insights...

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10 Key Talent and Leadership Trends for 2022

 

The Great Resignation is only going to amplify

The COVID-19 was the test case that no one wanted. For some time, companies have struggled with a shrinking talent pool, but the global pandemic accelerated this talent shortage to a degree no one could have predicted. A recent Korn Ferry survey shows 55% of professionals believe employee turnover will increase in 2022 and 31% say they would leave their job even if they didn’t have another one lined up. To crack a tight labor market, companies are increasing...

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The Art of Communication in the Virtual World is a Big Deal, and We’re Figuring Where to Start

Key learning #1 - Picking the right tool is critical

When you try to use old ways in a new, changing environment, it’s like forcing a millennial to write an email for work updates instead of a quick Slack message or a time-saver shared Google doc or a project management tool. It doesn’t mean that a phone call shouldn't be a better way to connect for a one-on-one meeting or celebrate achievements. But not for reporting, such a tedious task. It’s much more efficient to post updates to a shared doc before the...

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18 Interview Questions HR Managers Always Ask Candidates in Job Interviews

What one question do you ALWAYS ask candidates in a job interview?

To help other HR professionals ask the right questions, we asked HR, recruiting professionals, and business leaders this question for their insights. From learning candidate motivations to determining conflict resolution skills to identifying your organization’s challenges, there are several common questions you can plan for.

Here are 18 interview questions seasoned HR Managers always ask in an interview:

  • Learn About a Candidate’s Motivations
  • Provide Opportunities to Reflect
  • Determine Conflict Resolution Skills
  • Identify Organizational Challenges
  • Ask About Your Company
  • ...
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Flip the Script on HR Skeptics

HR skeptics are still among us. When skeptics band together, they can push HR out of the strategic landscape and devalue HR’s input and proposals outright. So how do we flip the script when we feel unsupported and possibly insecure in our role?

Through trial and error. I fought through a web of skeptics at a prior employer. The previous HR director had enjoyed wielding power and demanding compliance. She kept her door closed except when you were summoned via the loudspeaker to “report to HR” to be berated, disciplined,...

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Encouraging Employees to Speak Up—Before They Give Up

There’s a lot of chatter about the so-called “Great Resignation.” Over the past few months, organizations of all kinds—from SHRM to the federal government—have sounded warning alarms about the “tsunami” of departing employees.

Some workers are forthcoming with information and opinions but many aren’t. The quiet ones likely hold useful and unique perspectives of benefit to the organization if only managers could draw them out. They can be high-potentials. Clearly, in this environment of heightened unrest and resignation, managers have a clear mandate to proactively seek and act upon, input...

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Five Leadership Myths

Too often people find themselves in a position of leading others without the experience or training they need and assume they can, and will, figure it out as they go. While they are 'figuring it out,' a great deal of damage can be done to the people and to the business’s results. These five leadership myths are alive and well today in every enterprise. Let’s take a look at some common leadership mythology.

1. Myth: Star performers in their field or discipline will surely be a star leader of other people. 

Reality:...

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11 Valuable Qualities of Highest Performing People Managers

What is the most valuable quality of your highest performing people managers?

To help HR professionals nurture their leadership skills, we asked HR professionals and business leaders this question for their best advice. From cultivating emotional intelligence to paying close attention to detail, there are several qualities that may help you become a high-performing people manager as you build your career. 

Here are 11 characteristics of high-performing people managers: 

  • Have confidence in your leadership ability
  • Cultivate high emotional intelligence
  • Develop communication skills and reliability
  • Show empathy to build solid relationships
  • Learn
  • ...
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We Were Warned

We were warned.

For years, companies like Gallup cautioned that the vast majority of our employees were disengaged from their work. Researchers showed us that this lowered productivity and morale, and increased absenteeism and employee turnover. They said that large chunks of our workforce were considering changing jobs or careers.

And they placed the blame squarely on managers. They said that more than 80% of our managers weren’t qualified to manage people. They found that only about 20% of people have natural management ability and that few companies have a way of...

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The Authenticity Gap

When I began my career, employees were told to leave their personal lives at the door. Bringing personal problems into the office was considered unnecessary at best and unprofessional at worst.

Today, organizations encourage employees to bring their whole selves to work. The word "authentic" is often used in recruiting material to describe a progressive, transparent and supportive organization. The idea is that if people are given the space and the freedom to be authentic at work, then creativity, collaboration, and connection to co-workers and the organization will flourish. More importantly from...

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