Everyone in HR understands the importance of listening. We read about it all the time. We are trained in the value of active listening when interviewing or interacting with employees. However, I learned in a conversation with Paul Endress that active listening is not enough. To be very good listeners we need to be engaging in “reflective listening.”
As promised in my blog post yesterday, here are the details about the compensable leave requirements under the Workflex in the 21st Century Act. Yesterday I wrote about the fact that companies that wish to be covered by this act must have a Qualified Flexible Workplace Arrangement (QFWA) plan under ERISA. To be qualified this must include paid leave.
In the certification classes, one of the key competencies that are considered necessary for someone to be a successful human resources professional is business acumen, that knowledge of how the business really operates. This business acumen can be learned in two ways, through study or through experience.
Peter Drucker, management guru deluxe, advises that all staff workers spend time in operational positions. He says specifically:
Millennial this, millennial that. Advertisements for products to hide gray hair or wrinkling skin. Slogans like “60 is the new 40.” Increasing charges of age discrimination. All these factors indicate that the U.S. is stuck in a youth oriented society. The problem is that perception drives employers to ignore older workers, often to the detriment of the company.
Older workers a rising force
Day three of the conference started off with a keynote address by Patrick Lencioni, the author of the book The Ideal Team Player and founder of The Table Group. His presentation was very interesting and I have tried to capture the high points below.
The old model
Everyone has a boss. Many of us have several. Often we would like to have better ones, but if you can’t trade in the boss you can attempt to make the ones you have better. How do you do that? Peter Drucker has some guidance for that process.
The boss list