In today’s pandemic, HR faces both an opportunity and a challenge when it comes to investing in workers’ soft skills. The way to capitalize on the former and overcome the latter lies in accurately measuring their benefits for a company.
Jack J. Phillips, Ph.D., is Chairman of the ROI Institute.
Patti Phillips is President and CEO of the ROI Institute.
Rebecca Ray, Ph.D., is the Executive Vice President of Human Capital at The Conference Board.