Jenn is the CEO of Delivering Happiness (DH), a company she and Tony Hsieh (CEO of Zappos.com) co-founded to inspire science-based happiness, passion, and purpose at work and in everyday life.
The term ‘employee engagement’ is used widely, but very rarely do two companies have the same definition of it. At SHRM, if you were to ask the person next to you to define it, I bet their version will be different from yours.