Hollie Delaney currently serves as Head of People Operations for Zappos.com. She joined the Zappos Human Resources team in 2006; prior to Zappos, she served in different HR leadership capacities at Wet ‘n’ Wild, Marshall Retail Group and Vegas.com. Ms. Delaney began her time at Zappos by creating and managing the employee relations and benefits roadmap. Later, she began shepherding programs that some consider synonymous with the Zappos brand, such as its new hire training program and focus on employee culture. Her distinctive approach to her work has grown the Zappos HR department far beyond what is typically considered a part of the job and now includes the corporate social responsibility/charity program (Zappos For Good), the employee store, employee engagement, and her most recent project called ‘Heart & Brain’. In this latest endeavor, she’s broken down a preexisting barrier to the business side of operations and is working one on one with C-level leadership and beyond to help infuse culture and mindfulness into the business world. Ms. Delaney is passionate about working to deliver happiness and provide the best place for employees to work. Ms. Delaney’s career in Human Resources includes multiple industries, more than 20 years, and countless experiences that have helped build her philosophy of doing what is right for the whole company and the whole person rather than focusing on what went wrong. When she’s not rethinking the way HR works for employees, Ms. Delaney can be found cheering on the Las Vegas Golden Knights with her family and friends in her hometown of Las Vegas.
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