Even stubborn organizations can change if HR professionals step up to be heard.
For more human resources stories, visit the HR Storytellers video archive.
Even stubborn organizations can change if HR professionals step up to be heard.
For more human resources stories, visit the HR Storytellers video archive.
Suppose that your former employee files a Charge of Discrimination with the U.S. Equal Employment Opportunity Commission. After an investigation, the EEOC concludes that there is probable cause that your company violated one or more of the federal anti-discrimination laws that the agency is tasked with enforcing.
As the topic of tax reform continues to dominate the news cycle, don’t just pay attention to the hot topics like tax brackets, mortgage interest deduction and the AMT! There’s some potential changes on the horizon for employer-sponsored benefits and employers and employees alike are going to be affected.
A-APPRAISE the customer’s need(s).
B-BEHAVE politely and professionally.
C-CARE about the person and their concern(s). Pretend if you must.
D-DOTE on them.
E-ENJOY the interaction as much as possible.
F-FAKE it if you must, but FLOW in friendliness.
G-GRIN! Yeah, I said it.
H-HEAR the customer. Humble yourself. Don’t assume you know.
I-INTERPRET their inquiry/observation/concern/praise/comment/etc. for what it’s intended to be.
J-JOKE. But be careful not to go too far #inappropriate
My company typically hires interns, directly after graduation, from colleges all over the country. We hire technical degreed graduates, most with their Master’s degree, to work in a highly technical profession. The degree is required, and the skill sets they learn in college are the basis from which they are mentored into a licensed profession.
Young professionals are often stereotyped for being demanding, impatient and entitled, but one thing they cannot be labeled is afraid. In fact, they’re pretty much fearless. And this fearlessness is turning the workplace on its head and driving a lot of long-overdue change.
Case in point: sexual harassment.
Let’s take a trip down elementary geography lane for a second. The triangle is considered the most stable shape which is why it’s so commonly used around us – from bridges, camera tri-pods and bicycles – triangles provide the stability and support in many things around us.
The 2017 SHRM Diversity & Inclusion Conference & Expo in San Francisco was without a doubt an amazing experience that I will never forget. SHRM posted my first blog about the conference on October 24. This is my second blog about the conference.
It’s been nearly 40 years since employers first were able to offer tax-free education assistance for undergraduate, graduate or certificate level work to their employees. The benefit was semi-permanent, with Congress reauthorizing it (sometimes retroactively) numerous times until it was finally made a permanent part of the law in early 2013.
On October 25, @shrmnextchat chatted with special guest Jennifer Benz – (@JenBenz) about Creating a Better Open Enrollment Experience.
I have been thinking a lot about Harvey Weinstein and other high-profile cases of serial sexual harassment. These cases are extraordinarily disturbing, to say the very least.
There are some who have suggested that the Weinstein nightmare is simply a Hollywood problem, dismissing it as nothing more than the age old “Hollywood casting couch.” How patently wrong they are.
Attending the SHRM Diversity and Inclusion Conference & Expo has truly been an amazing experience. I first must thank the Garden State Council SHRM (GSC-SHRM) for sending myself and my Co – Chair to this amazing conference. It has been nothing but a fantastic learning experience.
1. Don’t Ignore It!
I have seen it all when it comes to Halloween in the office. From nothing to all out costume and Halloween Parties with drunken pirates and everything in-between. So, what should HR allow and where is the line in the sand?
So, let’s start with your actual work environment. Here are a few quick questions to ask:
Are customers or clients regularly on-site or are you sheltered from contact?
Two of the most important skills the military gave me!
Earlier this month, 18,000 people descended upon Orlando for the annual Grace Hopper Celebration of Women in Technology.
We live in an amazing time, where the influence and impact of technology permeates every aspect of our lives. We rely on technology to do our banking, stay connected with our friends, book our travel, and to manage our schedules. And yet women make up a relatively small percentage of the technical workforce.
On October 18, @shrmnextchat chatted with special guest Colmon Elridge @colmonelridge about Coaching for First-Time Leaders.
In case you missed this informative chat, you can read the tweets here:
Janet Garber tells her harrowing story about a terminated employee and his bag of knives.
To see more HR Storytellers, please click here.
In 2009, the Department of Homeland Security (“DHS”) began auditing the I-9 practices of Asplundh Tree Experts Co. Last month, the Company pled guilty in Pennsylvania federal court to a charge of knowingly employing immigrants without authorization to work in the U.S. The fine: a record $95 million.
Technology is supposed to help us work smarter, not harder. While many in the U.S. report working 50 to 60 hours a week, they are shunning the traditional eight-hour workday and other outdated practices that destroy work/life balance and are no longer effective in the new world of work.
“The ultimate test of a leader is how well he/she can build leadership in others.” ~ Dave Ulrich
Coaching in the workplace – it’s not just for executives anymore.
There are 32 fully accredited tribal colleges and universities (TCUs) in the US with over 30,000 part and full-time students. TCUs support students in the most remote and poorest areas of the country. There are 183 tribal K-12 schools in 23 states. According to the National Science Foundation, these schools - along with non-tribal colleges and universities - produce a total of about 4,000 STEM undergraduate and graduate students per year.
My Monday Morning Musing and Challenge...
If you can quiet your mind, you can become more present with the people you meet, you lead, you follow, and you inspire. This quiet will also focus the work that you set forth to accomplish, but today's challenge is to be more present with your audience. The power of connection has more promise when you are paying full attention.
By: Lesley Simental
SHRM/CHCI Summer 2017 Scholar-Intern
“Take care of your employees, and your employees will take care of your guests.” This is one of the strongest statements that I am taking away from this summer. In a hotel/resort like The Gaylord Texan, customer satisfaction and customer service are key to success.
By: Jose Chavez SHRM/CHCI Summer 2017 Scholar-Intern
By Araseli Gutierrez
SHRM/CHCI Intern
The SHRM/Congressional Hispanic Caucus Institute (CHCI) Internship Program opened the door to my career in human resources.
By: Erika Enriquez Zamora SHRM/CHCI Summer 2017 Scholar-Intern
On October 11, @shrmnextchat chatted with six amazing women in HR: 2017 HR Technology Conference presenter Cecile Alper-Leroux @cecilehcm; and HR leaders from the HR Tech Insiders Blogger Team – Dawn Burke @DawnHBurke, Heather Bussing @HeatherBussing
The word hacker, for most, conjures up images of a dark figure in a hoodie hunched over a keyboard.
However, as Joe Gerstandt and Jason Lauritsen shared in their 20th Annual HR Technology & Exposition Conference session The HR Hacklab: What New HR Tech Solutions Are Needed Now?, hacking in the workplace has an entirely different meaning.
We all know that not all bias is conscious. Some bias is unconscious—often, referred to as implicit bias.
This means that we may be engaging in bias without even knowing we are doing so. This is most likely to occur when we make snap judgments.
Not too long ago, women who worked in the technology industry or in science, technology, engineering and math (STEM) careers would tell you that they were often the only female in the room.
As my great-grandfather would always say: “Expect the unexpected so when it reaches you you’re not surprised.” Good advice generally . . . but especially today. . . given the chaos caused by recent major weather events. So, what can employers do to “expect the unexpected”?
The answer is . . . Prepare.
The 2017 Human Resource Executive 20th Annual HR Technology Conference takes place October 10-13 in Las Vegas. As a 2017 HR Technology Conference Insiders Blogger, I interviewed several human resources and technology experts to get their perspective on how technology and trends are impacting the HR profession.
Portals and apps are trending, but employees still prefer talking with HR
HR is tasked with implementing strategies to develop the competencies of all employees within an organization. But often, it's HR's own staff that gets overlooked in the process. Phyllis G. Hartman's A Manager's Guide to Developing Competencies in HR Staff (SHRM, 2017) is here to help.
On October 4, @shrmnextchat chatted with special guest Jason Averbook (@JasonAverbook) about The Frictionless Workforce Experience.
In case you missed this informative chat, you can read the tweets here:
Retiring SHRM CEO Henry G. Jackson looks back on his legacy and forward to the future of HR.
Henry G. “Hank” Jackson, president and CEO of the Society for Human Resource Management (SHRM), will soon retire after serving since 2010 as the Society’s sixth CEO. During his tenure, the world’s largest HR association grew to a record 289,000 members, launched SHRM competency-based certification exams and created the SHRM Competency Model, which supports practitioners in their professional development and helps organizations identify strong HR leaders.
Arte Nathan describes his unique technique for recruiting the right employees.
For more human resources stories, visit the HR Storytellers video archive.
Balancing work and family responsibilities has become increasingly difficult in the modern workplace, as advanced technology, economic concerns and societal pressures make it hard for people to keep job and home separate. October was designated as National Work and Family Month by the U.S. Senate in 2003. This month is a good time for HR professionals to reflect and consider innovation with programs to help reconcile work-life issues.