We would imagine most modern businesses are familiar with the concept of customer experience and customer journey mapping. Whether you’ve actually found the time, headspace and inclination to get your flow-chart on is another story!

It is reported that the biggest time for customer churn - the act of swiftly giving up on the journey to head for the safety of home - occurs during the on-boarding phase. The onboarding phase is when customers are moving from the first contact through to using your product or service for the first...

Open enrollment is one of the most important and frustrating times of the year both for HR professionals and employees. It can be especially stressful for HR teams. Why? Because employees count on these benefits to take care of themselves and their families, but it can be challenging to get them engaged in the process. Honestly, that’s understandable. Sometimes the enrollment processes are complicated and require some significant decisions on the part of employees. Given that in many companies, the staff is already facing stress and time crunches from their regular work,...

When employees have questions, they go to HR.

When HR professionals have questions, where can they turn?   

SHRM Connect is an online forum where SHRM members can post questions and get answers from peers within the SHRM community. It’s a great place to network with other HR professionals while sharing solutions and advice on a wide range of HR topics.  

Jump into a discussion or watch from the sidelines. There's something for everyone.

Check out a few of the latest conversations below:
 

Manager Wants to Hire His Girlfriend...What Could Go...

Work trends come and go, but some have staying power. I have noticed seven trends that companies looking to scale and stay relevant should pay attention to.

1. Flexible Working Hours

As a population, we’re long past the concept of the 9-to-5, 40-hour workweek. The ubiquity of technology has resulted in most professionals performing work functions outside working hours. In many ways, we’ve moved past the need for a physical, central workspace. The gig economy has also elevated the role of freelancers in large organizations. Thus, the boundaries between work...