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How many MBAs does it take to manage a factory of robots? 

“It’s the kind of question more of us are asking these days as we hear the predictions, from various credible sources, about how technological advances will transform the workforce,” says Edward D. Hess, a professor at the University of Virginia's Darden School of Business. “Most workplaces in the near future will be staffed by a combination of smart robots, machines powered by artificial intelligence and people.”

What does this mean for the “people,” and what will it take...


Leveraging Keywords to Advance Your Career


As an HR professional, you already know the importance of using the right keywords in a resume. Keywords can make or break job seekers’ attempts to gain an interview, as their resumes are fed into a company’s applicant tracking system or other resume scanning tools. The right keywords will get you noticed, while the absence of targeted keywords will often keep your resume from surfacing when you apply for a new job.

However, keywords are a powerful tool beyond just resume writing. They are just as important when:

  • Writing your LinkedIn
  • ...

SHRM Certification Exam: 4 Study Best Practices


As a certified professional, I’m often asked about  the importance of HR certification and recertification. However, one specific question I’m asked a lot has to do with studying for the exam. People want to know the best way to prepare. Does professional experience matter? Are the study guides worth it? What about certification prep seminars?

When considering a professional certification, work experience is important. That being said, I believe it’s equally important to study prior to taking a certification exam. However, over the years I’ve realized that study habits...


SHRM Connect: Trump Coffee Mugs and Politics at Work


SHRM Connect is an online community where SHRM members can ask questions and get answers on a variety of HR topics. It’s a great place to network with other HR professionals and share solutions.  

The conversation topics range from “HR Department of One” to Employment Law, are always insightful, and deal with some of the most pressing issues that HR professionals face in the workplace today.

While some of the conversations take on a more serious tone, others will deliver a bit of comic relief -- and on Fridays, I’ll be highlighting a conversation or two in hopes...


Don’t Just Adapt to Change – Lead It


What a difference a decade makes. In 2007, the most pressing issues for HR were succession planning and leadership development. HR analytics was in its infancy, and we were still feeling our way through the metrics. Annual reviews were the norm, as opposed to the constant feedback employees expect today. And social media was viewed by management as a threat to productivity, not the essential business tool it is today.

But between then and now, the Great Recession intervened. Organizations—and HR departments—were decimated by staffing cuts and budget...


How to Handle Difficult Conversations



Some workplace conversations are just hard to have.

Like telling two of three applicants for a promotion that they won’t be getting one. Or speaking frankly about how unproductive your company’s meetings are.

Andrea Lee, CEO of Thought Partners International and author of We Need to Talk: Your Guide to Challenging Business Conversations (Thought Partners International, 2015), said the first step to having such discussions is to acknowledge that they can be awkward and even painful. She approaches difficult conversations by first asking herself three questions:

  • Where are we now?
  • Where are
  • ...

The Litmus Test for CEO’s Who Say They Value Their People



I have a simple test to see if CEOs practice what they preach. Does their Head of HR report directly to them or to someone else? If they report to the COO -- or even worse-- their CFO, it is a red flag.

If you’re a candidate, it's a great 15-second test to see if the business you are contemplating joining really cares about “its most important resource”. If you work in HR, it's the pass/fail question before you join the firm you are interviewing with.

So, let's dig in...


Avoiding the Cone of Silence



I think we all recognize the “cone of silence” from Get Smart. Information is kept highly confidential among a select few. On the screen, hilarity ensues and somehow the good guys manage to save the day. In the workplace, however, this kind of tight-lipped operation often leads to very negative consequences.

I think there is a fundamental flaw in the way many companies communicate. It starts at the top with the C-Suite, who also have full access to information: strategic plan, financials, competitive vulnerabilities, the works. As we move down...