In business, the term care is generally applied to the business-client relationship. It has given rise to unwieldy terms like customer care associate for the people formerly known as sales agents.
High-character employees, however, care not only about their clients but about every relationship they have in and beyond the workplace. Their secret weapon is that they also care about, and for, themselves.
The following questions and suggestions may help HR managers evaluate a job candidate’s commitment to care.
Why do you want this job?
At a leadership institute I attended at the Gallup Organization in...